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Terms

TERMS OF SERVICE​

Please familiarize yourself with our terms of service before appointing us to file your Trusted Traveler application on your behalf. We conduct our business based on the following principles:

1. We are a private company not a United States government agency. We are not associated with any United States government agency and cannot influence the outcome of your approval or denial to a trusted traveler program. We strive to make visitors to our website aware that we offer an independent service to clients who do not want the hassle of filing government forms.

2. We will deliver our service to you within 48 hours, providing you do not have any missing or incomplete information. If your information is missing or incomplete, we will send you an email informing you about the information you need to submit. If you have not replied to our emails, your application will be deleted from our database.

3. We aim to treat all clients with the greatest of respect. If you have a problem with the way that a member of our team has treated you, please email your complaint along with details of when the dispute took place to [email protected] marked for the attention of the Customer Services Manager. We aim to deal with all disputes honestly and fairly.

4. We strive to add accurate content to our website; however, government information and programs can change without notice at any time. To this end we do not accept responsibility for inaccurate information. If you find inaccuracies on our website, please let us know the URL and the information you believe to be misleading or incorrect.

5. The service fee is payable to us for our Trusted Traveler application service. Additional non-refundable government fees for security and background checks are paid directly to the US government using the credit card provided on our application form. Our website and application form contain a fee summary and explain the services we offer. By checking our agreement clause on our application form, you accept our fees and terms of business.

6. Our application forms are our own interpretation and simplification of government forms.

We do not take responsibility for information submitted by clients, which is not true, accurate or illegible. We are not liable for inaccurate information provided on application forms.

ABOUT US

You don’t have to keep verifying your profile when you apply with us. If you apply directly with the government, you won’t get answers to your questions and in some cases, applicants haven’t known that their application status had changed, and then they were too late to schedule their compulsory interview.

We make sure that your application form is checked thoroughly. If there is any missing info or errors, we notify you within 24 hours.

Then, when your application is processed, we submit it to Customs & Border Protection error-free.

We send you an email which tells you how to proceed from the application stage to securing your membership approval.

If you have any problems along the way, we’re here to help you.

We are a private company. We are not linked to the government. We charge a fee for our application form service.

You can apply directly with the government at a lower cost on the official website.

OUR SERVICE PLEDGE

Advice on the best travel program for your needs

Easy, online application form with no jargon

Set up of complex government login procedure

Thorough error checking of your NEXUS application form

Missing information alerts

Instructions on how to claim your traveler profile

Known Traveler Number (KTN) for TSA PreCheck

Visa Advice

Help with interview scheduling

Info on what documents to take to your interview

Assistance with program denials

Top site security & data privacy

Fast & fair refund policy

OUR REFUND POLICY

We want you to be satisfied with our service.

If you want a refund, all you have to do is let us know by email. You have 90 days to make a claim.

This is the fastest way to receive a refund. We will refund you in full within 24 hours of receiving your request.

If you make a dispute or chargeback, it will take 14 days to process – sometimes more. So give us 24 hours to refund you. Please check out our full refund policy here.

Note that once your application is submitted to the government, your fee for background and security checks ($120) is non-refundable.

When we get your refund request, we send you an email to notify you that we have received your cancelation. We also email you when your refund is processed. We approve your refund within 24 hours. Then, your bank must credit it to your credit card or original method of payment The time scale of this varies between banks.

To claim a refund please e-mail: [email protected] with the subject line: Name of Applicant: Refund

Payment Methods

Disclaimer: www.applyfornexuscard.com is a private company and is not associated with or the U.S. or Canadian governments. We are not linked to any government entity. We provide application form filing assistance. Our service consists of a simplified application form along with checking, and processing and submission to the govt. We charge a fee that is additional to the government fee. We ensure that your application form is submitted to the TTP error-free. We can also help to schedule your interview. We’re happy to advise you of any documents you need to take to your interview. We do not provide legal advice. You can choose to use the government service directly by clicking here. When you use our service you accept our terms of use, privacy statement, and refund policy.

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