We pride ourselves in our great customer support. If you need help we are just an email away.
We consider ALL cases for refunds.
If you’re not happy with the service that we provide all you have to do is reach out and email for a refund [email protected].
Just send us an email with your name and the word ’refund’ in the header and we’ll get straight onto it.
We will refund your service fee payment in 24 hours via our payment provider.
It’s the fastest way to get your money back.
If you send us a refund request via email, please do not make a dispute or chargeback, this will only delay the process and you’ll be waiting 14 days to get your money back.
Please note that once your application has been submitted to the government for your background and security checks, this fee ($50) is non-refundable.
Your personal data and all information included in your application is immediately deleted from our database.
A residual copy may be held on one of Google’s encrypted servers for up to 60 days. Only Google has access to this information. If you cancel our service after your application has been submitted to the government, we will retain your name, email address and PASSID as proof of our transaction with you. You will not receive any correspondence from us once your application has been canceled.
If you believe that you are due a refund please e-mail: [email protected] with the subject line: Name of Applicant: Refund