This website is not affiliated with the Department of Homeland Security (“DHS”), the Transportation Security Administration (TSA), US Customs & Border Protection (CBP) or the Canada Border Services Agency (CBSA).
Session Cookies. We use Session Cookies to operate our Service. A session cookie exists only in temporary memory while the user navigates the website. Web browsers normally delete session cookies when the user closes the browser.
Preference Cookies. We use Preference Cookies which enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Security Cookies. We use Security Cookies for security purposes. Secure cookies are a type of HTTP cookie that has a Secure attribute set, which limits the scope of the cookie to “secure” channels (where “secure” is defined by the user agent, typically a web browser). When a cookie has the Secure attribute, the user agent will include the cookie in an HTTP request only if the request is transmitted over a secure channel (typically HTTPS). Although seemingly useful for protecting cookies from active network attackers, the Secure attribute protects only the cookie’s confidentiality.
You can choose to disable cookies through your browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
For more general information on cookies, please read“What Are Cookies”.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to some of your Personal Data (IP address, browser, operating system, etc) only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Analytics services such as Google Analytics, Microsoft Analytics, Clicky, Smartlook, and Hotjar are web analytics services that track and report website traffic. Analytics services use the data collected to track and monitor the use of our Service. This data is shared with other services to contextualize and personalize the ads appearing on its advertising network.
For more information on the privacy practices of the above analytic services, please visit the Privacy & Terms web page at each of the above-named sites.
Our agents do not store or write down any credit card information. Any email containing credit card information is deleted immediately after we have paid your government fees or upon your cancelation of the service.
We utilize suitable physical, electronic, and administration strategies to shield and secure the data we gather on the web. Such strategies incorporate the most recent in encryption engineering, antivirus software, and firewall protection.
Your credit card information is used solely to pay the government fees for your Trusted Traveler membership.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
Visitors and applicants using this site who reside permanently in the European Union are entitled to certain data protection rights. Every user from the EU is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the email address at the Contact Us page.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Applications from persons under the age of 18 need the consent of a parent or legal guardian – there is a section on the application form, which must be filled out by the parent or guardian. Applications that do not contain this information are destroyed, although we will attempt to contact the person who sent the application to obtain this consent.
Parents may file applications on behalf of their children. Children over 13 who may be submitting their own application must have a parent or guardian fill out the consent section of the form. A parent or guardian must attend any interviews with their child. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
The personal information that you are asked to provide and the reasons why you are asked to provide it are to file your Trusted Traveler and / or TSA application form.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you fill out one of the application forms on our website, we may ask for your contact information, including but not limited to items such as name, date of birth, address, email address, and telephone number.
The web server automatically collects ‘IP-addresses’. Your IP-address is a number with which computers on the network can identify your computer, so that data (such as Internet pages) can be sent to your computer. It is not possible to identify someone personally via the IP-address.
The only information we hold about you is the information you listed on your application form. We use this information to apply for your Trusted Traveler membership by entering the data onto the government database. We may also send the front page of the application, where you gave consent to use our service, to PayPal if you make a chargeback against the use of our service with them.
You have the right to have your data deleted from our database at any time. All data (except for your email address, the program you applied for, and your name) from the application form you have filled out and the emails you send are permanently deleted after 90 days.
Your name, email address, PASSID and LOGIN.GOV access codes are stored on our secure encrypted database. We use this information to communicate with you during the application process and to check your application status at your request. We also keep this information to remind you to renew your membership. You can ask for them to be deleted from our database at any time.
We do not print copies of your application form or emails. This information is always kept digital and in a secured encrypted environment.
We do not operate a call center; you will never be contacted by phone by anyone from our company.
If you cancel our service before we process your application, your information is immediately deleted from our database, however, a residual copy may be held on one of Google’s encrypted servers for up to 60 days. Only Google has access to this information. If you cancel our service after your application has been submitted to CBP and the CBSA (the government), we will retain your application to use as proof of your consent to our service.
If you send an application and do not pay our service fee, we will contact you via email and hold your application for 21 days in the anticipation that you will make payment. Your application form will be deleted after this period if you fail to pay the service fee. You may however cancel the service and ask for your information to be deleted.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We use the information we collect in various ways, including to:
Apply For NEXUS Card will ensure that your NEXUS application is thoroughly checked and submitted to the Customs & Border Protection agency and the Canadian Border Services Agency error-free.
We advise you on how to proceed from the NEXUS application stage to securing NEXUS membership approval.
We are a private company not affiliated with the government. We charge a fee for our application form service.
You can apply for NEXUS directly with the government at a lower cost on the official website.
We consider ALL cases for refunds.
All you have to do is let us know that you require a refund.
The fastest way to get a refund is to email us directly. We will refund you in full within 24 hours of receiving your request.
Please note that once your application has been submitted to the government for your background and security checks, this fee ($85) is non-refundable.
If you believe that you are due a refund, please e-mail: [email protected] with the subject line: Name of Applicant: Refund