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This website is not affiliated with the Department of Homeland Security (“DHS”), the Transportation Security Administration (TSA), US Customs & Border Protection (CBP) or the Canada Border Services Agency (CBSA). 

CONTACT US

If you are an existing client or you have a question about making an application for NEXUS with us, please use the contact form below. If you did not use Apply For NEXUS Card to submit your application we cannot help with any login problems you may experience.

E-mail: [email protected]
If you are contacting us about a refund, please write REFUND in the subject field. Your request will be dealt with within 48 hours.

We do not operate a call center facility. If you require a refund or have a specific question about an application submitted or about how to fill out an application form please send an email.

PLEASE NOTE:

We do not answer questions on any of the following topics:

Missing KTN numbers

Name changes

Passport changes

Address changes