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Refund Policy

OUR NEXUS CARD REFUND POLICY

If you’re not happy with the service that we provide, just reach out and email for a refund [email protected].

It’s the fastest way to get your money back. And, we delete your application from our database. So there’s no need to worry about your data. Just send us an email with your name and the word ’refund’ in the header and we’ll get straight onto it.

We refund your service fee payment ($154.99) in 24 hours via our payment provider. We can only provide refunds for services provided in the last 180 days. We cannot refund any payments outside of this timeline.

Once you have sent us a refund request, do not make a dispute or chargeback, this will only delay the process and you’ll be waiting 14 days to get your money back. Sometimes longer.

When we get your refund request, we send you an email to notify you that we have received your cancelation. We also email you when your refund is processed. We approve your refund within 24 hours. Then, your bank must credit it to your credit card or original method of payment The time scale of this varies between banks.

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still haven’t received your refund yet, contact us by email.

Note: We can’t refund the government fee for your background and security checks ($50).  You must contact CBP about this.

What Happens To Your Data?

Your data and all information included in your application are immediately deleted from our database.

Check out our Privacy Policy for more info.

A residual copy is kept on one of Google’s encrypted servers for up to 60 days. Only Google has access to this information. If you cancel our service after your application is sent to the govt, we keep your name, email address, and PASSID as proof of our transaction with you. You will not receive any mail from us when you cancel your application.

If you want to apply for a refund please e-mail: [email protected]. Add the Name of Applicant and the word Refund into the subject line of your email.

ABOUT US

You don’t have to keep verifying your profile when you apply with us. If you apply directly with the government, you won’t get answers to your questions and in some cases, applicants haven’t known that their application status had changed, and then they were too late to schedule their compulsory interview.

We make sure that your application form is checked thoroughly. If there is any missing info or errors, we notify you within 24 hours.

Then, when your application is processed, we submit it to Customs & Border Protection error-free.

We send you an email which tells you how to proceed from the application stage to securing your membership approval.

If you have any problems along the way, we’re here to help you.

We are a private company. We are not linked to the government. We charge a fee for our application form service.

You can apply directly with the government at a lower cost on the official website.

OUR SERVICE PLEDGE

Advice on the best travel program for your needs

Easy, online application form with no jargon

Set up of complex government login procedure

Thorough error checking of your NEXUS application form

Missing information alerts

Instructions on how to claim your traveler profile

Known Traveler Number (KTN) for TSA PreCheck

Visa Advice

Help with interview scheduling

Info on what documents to take to your interview

Assistance with program denials

Top site security & data privacy

Fast & fair refund policy

OUR REFUND POLICY

We want you to be satisfied with our service.

If you want a refund, all you have to do is let us know by email. You have 90 days to make a claim.

This is the fastest way to receive a refund. We will refund you in full within 24 hours of receiving your request.

If you make a dispute or chargeback, it will take 14 days to process – sometimes more. So give us 24 hours to refund you. Please check out our full refund policy here.

Note that once your application is submitted to the government, your fee for background and security checks ($120) is non-refundable.

When we get your refund request, we send you an email to notify you that we have received your cancelation. We also email you when your refund is processed. We approve your refund within 24 hours. Then, your bank must credit it to your credit card or original method of payment The time scale of this varies between banks.

To claim a refund please e-mail: [email protected] with the subject line: Name of Applicant: Refund

Payment Methods

Disclaimer: www.applyfornexuscard.com is a private company and is not associated with or the U.S. or Canadian governments. We are not linked to any government entity. We provide application form filing assistance. Our service consists of a simplified application form along with checking, and processing and submission to the govt. We charge a fee that is additional to the government fee. We ensure that your application form is submitted to the TTP error-free. We can also help to schedule your interview. We’re happy to advise you of any documents you need to take to your interview. We do not provide legal advice. You can choose to use the government service directly by clicking here. When you use our service you accept our terms of use, privacy statement, and refund policy.

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