You don’t have to keep verifying your profile when you apply with us. If you apply directly with the government, you won’t get answers to your questions and in some cases, applicants haven’t known that their application status had changed, and then they were too late to schedule their compulsory interview.
We make sure that your application form is checked thoroughly. If there is any missing info or errors, we notify you within 24 hours.
Then, when your application is processed, we submit it to Customs & Border Protection error-free.
We send you an email which tells you how to proceed from the application stage to securing your membership approval.
If you have any problems along the way, we’re here to help you.
We are a private company. We are not linked to the government. We charge a fee for our application form service.
You can apply directly with the government at a lower cost on the official website.
We want you to be satisfied with our service.
If you want a refund, all you have to do is let us know by email. You have 90 days to make a claim.
This is the fastest way to receive a refund. We will refund you in full within 24 hours of receiving your request.
If you make a dispute or chargeback, it will take 14 days to process – sometimes more. So give us 24 hours to refund you. Please check out our full refund policy here.
Note that once your application is submitted to the government, your fee for background and security checks ($50) is non-refundable.
When we get your refund request, we send you an email to notify you that we have received your cancelation. We also email you when your refund is processed. We approve your refund within 24 hours. Then, your bank must credit it to your credit card or original method of payment The time scale of this varies between banks.
To claim a refund please e-mail: [email protected] with the subject line: Name of Applicant: Refund
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