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If you are an existing client or you have a question about making an application for NEXUS with us, please use the contact form below. If you did not use Apply For NEXUS Card to submit your application we cannot help with any login problems you may experience.
E-mail: [email protected]
If you are contacting us about a refund, please write REFUND in the subject field. Your request will be dealt with within 48 hours.
Your application and data will be deleted from our database within 24 hours on receipt of your email request.
We do not operate a call center facility. If you require a refund or have a specific question about an application submitted or about how to fill out an application form please send an email.
You don’t have to keep verifying your profile when you apply with us. If you apply directly with the government, you won’t get answers to your questions and in some cases, applicants haven’t known that their application status had changed, and then they were too late to schedule their compulsory interview.
We make sure that your application form is checked thoroughly. If there is any missing info or errors, we notify you within 24 hours.
Then, when your application is processed, we submit it to Customs & Border Protection error-free.
We send you an email which tells you how to proceed from the application stage to securing your membership approval.
If you have any problems along the way, we’re here to help you.
We are a private company. We are not linked to the government. We charge a fee for our application form service.
You can apply directly with the government at a lower cost on the official website.
We want you to be satisfied with our service.
If you want a refund, all you have to do is let us know by email. You have 90 days to make a claim.
This is the fastest way to receive a refund. We will refund you in full within 24 hours of receiving your request.
If you make a dispute or chargeback, it will take 14 days to process – sometimes more. So give us 24 hours to refund you. Please check out our full refund policy here.
Note that once your application is submitted to the government, your fee for background and security checks ($120) is non-refundable.
When we get your refund request, we send you an email to notify you that we have received your cancelation. We also email you when your refund is processed. We approve your refund within 24 hours. Then, your bank must credit it to your credit card or original method of payment The time scale of this varies between banks.
To claim a refund please e-mail: [email protected] with the subject line: Name of Applicant: Refund
Disclaimer: www.applyfornexuscard.com is a private company and is not associated with or the U.S. or Canadian governments. We are not linked to any government entity. We provide application form filing assistance. Our service consists of a simplified application form along with checking, and processing and submission to the govt. We charge a fee that is additional to the government fee. We ensure that your application form is submitted to the TTP error-free. We can also help to schedule your interview. We’re happy to advise you of any documents you need to take to your interview. We do not provide legal advice. You can choose to use the government service directly by clicking here. When you use our service you accept our terms of use, privacy statement, and refund policy.
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